Job Description:
We are seeking a highly motivated Customer Support Assistant to join our team in New York, NY. In this role, you will provide exceptional support to customers, ensuring their needs are met promptly and efficiently. You will play a key role in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing valuable information.Responsibilities:Assist customers via phone, email, and live chat with inquiries, concerns, and requests.Provide timely and accurate information regarding products and services.Resolve customer issues or escalate them to the appropriate department when necessary.Document customer interactions and maintain accurate records.Offer follow-up support and ensure ongoing customer satisfaction.Collaborate with internal teams to improve customer service processes.Assist with order processing and customer account management.