OverviewThe Digital Connectivity Senior Product Associate will be responsible for driving a world-class, end-to-end experience with our third party software and service providers integrations (e.g., ERP, TMS, HRIS, CRM, PMS). This role will be working at the forefront of driving digital innovation by embedding banking services within other ecosystems. The Senior Product Associate will combine skills of product and project management to articulate both business and technical product needs, manage vendor relationships, prioritize roadmaps, and align with key internal stakeholders for product delivery against key client needs. The Senior Product Associate will help drive all aspects of product development and execution to ensure seamless delivery of solutions and achievement of key outcomes for clients and the business.Key Responsibilities
Support end-to-end client experience and associated initiatives to deliver a best-in-class solutions for clients, which may involve direct client interaction and client issue resolution
Establish approach and manage pilot/rollout of new integration/partnership and capabilities, including objective/scope, target population selection, end-to-end user acceptance testing of features/functionality, communication, training/support, policies and procedures, and success feedback/metrics needed for pilot
Develop and maintain deep relationships with delivery partners across the business including Sales, Onboarding, Servicing, Marketing, Controls, etc. to collaborate on deliverables needed for the go-to-market strategy Once launched, act as subject matter expert for integration / partnership and participate in general product management for affluent body of work
Integrate data analytics, user experience research, competitor/market analysis, feedback from internal stakeholders, and business goals to help drive prioritization of potential partnerships
Identify ongoing gaps, optimizations, and future opportunities for the partnership/integration and capabilities needed for effective evolution
Collaborate with partners and/or third party vendors to develop product roadmap for application integrations (e.g., ERP, TMS, HRIS, CRM, PMS, etc.) and scope out specific features / functionality for contract / SOW
Work with legal, risk, and controls partners to ensure partner and/or third party vendor goes through TPO process and contract / SOW is executed
Participate in user research to uncover client needs and use personas to identify new integration / partnership ideas and use cases to inform partnerships strategy
Assist in the product development lifecycle of the integration by documenting requirements, ensuring sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and providing direction and feedback to the partner and/or third party vendor doing the development work
Create and / or refine initiatives, epics, and user stories in JIRA sprints and backlog
Required Skills and Qualifications
Bachelor's degree required
4+ years of financial services, product, or project management experience; banking technology and partnerships experience strongly preferred
Strong communication skills and ability to translate and synopsize data for decision-making
Demonstrated ability to positively interact with cross-functional teams internally and externally to cultivate strong relationships to achieve specific business results
Ability to partner directly with vendors and development teams to translate product requirements and user stories into requirements, build test cases, and technology sizing estimate
Superior project management, problem-solving and time management skills
Ability to perform well in a deadline-driven, fast-paced environment
Must be client experience obsessed
Ability to actively work within a team environment while driving accountability for personal goals
Advanced Microsoft Office skills including Excel and PowerPoint
Experience with Agile Framework and tools such as Jira and Confluence preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/VeteransBase Pay/SalaryPalo Alto,CA $99,750.00 - $150,000.00 / year; New York,NY $99,750.00 - $150,000.00 / year