Job DescriptionIN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF ADMINISTRATIVE MANAGER, OR BE REACHABLE ON DOT'S PROMOTIONAL LIST, OR ELIGIBLE UNDER THE 55A PROGRAMThe Department of Transportation’s (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.The mission of the Sidewalk Program is to support the agency’s goal by providing for the safe, efficient, and environmentally responsible movement of people by making sidewalks safe and accessible for all pedestrians.The selected candidate will serve as the Director of Community Response, responsible for managing the Unit’s complaint closure program, community outreach initiatives, field report processing, but not limited to: Supervise a staff of multiple levels, consisting of supervisors and administrative line staff. Lead the administrative Sidewalk Program operation, including, but not limited to the following areas:
Complaint response via Microsoft Dynamics and the ARTs correspondence system (over 8,000 defective sidewalk complaints)
Processing of Notice of Violations/All Tree Defective Inspection (over 12,000), Re-inspections (1,000+), and Dismissal Inspections (3,800+)
Prepare posting packages for 2,700 properties
Notification and inquiry resolution of upcoming construction
Community outreach
Records retention, scanning of documents, offsite storage, (over 50,000 documents per year)
Represent the Unit at various high-level meetings, such as Borough Commissioner annual check-ins, Executive meetings, Review Sidewalk Program content (digital and hardcopy), including outreach documents, online 311 material and language, Manage communication and oversee research performed for inquiries from elected officials, DOT Press Office, Borough Commissioners, Oversee all special programs related to sidewalk, pedestrian ramp, and curb repairs as it relates to engagement with property owners such as new Mayoral Tree Defect Program.Qualifications
A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.