help desk / it support analyst.
new york , new york (remote)
posted today
job detailssummary
$18 - $22.50 per hour
temp to perm
bachelor degree
category computer and mathematical occupations
reference1057486
job detailsjob summary:Great opportunity to get your foot in the door at a health care START UP that was established in 2020. This is 100% remote, 6 month Contract-to-hire opportunity. Client has local offices in NYC and Nashville. Hours: Monday through Friday, 4PM - 12AM EST local time.About the RoleAs a member of the IT Operations team, the IT Support Engineer will primarily work on resolving technology issues submitted by the rest of the organization as well as providing technical support for our Nashville office. This includes but is not limited to supporting a variety of different applications in our tech stack, completing quarterly access reviews, building documentation and training materials, and working with departmental leaders across the organization to surface and resolve technological challenges. The ideal candidate will be proactive, customer-oriented, detail-oriented, and comfortable in a fast-paced environment.Your primary working hours will be Monday through Friday, 4PM - 12AM EST, local time, but you will be on-call to support clinicians with urgent requests.Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.Responsibilities
Provide timely and effective solutions to issues reported by end-users through various channels, including our ticketing system, Slack, email, and in-person.
Administer and troubleshoot all internal software systems and processes.
Identify and surface root causes and potential solutions for technical problems.
Collaborate with other team members to resolve complex issues.
Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations for internal IT use.
Create user guides and documentation to educate end-users
Requirements
1-3 years experience in a Support/Helpdesk role or comparable relevant work experience
Technical proficiency with both macOS and Windows operating systems
Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence)
Other applications in our tech stack are a plus: Elation, Microsoft 365, Adobe, DocuSign, Five9, Greenhouse, Tableau, Gong, KnowBe4
Familiarity with networking concepts and protocols Exceptional communication, interpersonal, listening, and problem-solving skills
Ability to prioritize various responsibilities and multitask when needed
Meticulous attention to detail
work 100% remote, Monday through Friday, 4PM - 12AM EST local time
location: New York, New Yorkjob type: Contractsalary: $18.00 - 22.50 per hourwork hours: 3pm to 12ameducation: Bachelorsresponsibilities:Responsibilities
Provide timely and effective solutions to issues reported by end-users through various channels, including our ticketing system, Slack, email, and in-person.
Administer and troubleshoot all internal software systems and processes.
Identify and surface root causes and potential solutions for technical problems.
Collaborate with other team members to resolve complex issues.
Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations for internal IT use.
Create user guides and documentation to educate end-users.
Work 4PM - 12AM, 100% remote
qualifications:
Experience level: Entry Level
Minimum 1 year of experience
Education: Bachelors
skills:
Helpdesk (1 year of experience is preferred)
Desktop Support
Technical SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.