FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.Job SummaryAt AudienceXpress, we focus on outstanding customer service and delivering on our advertiser’s goals and objectives using a combination of media knowledge, advanced analytical tools, and access to unique data. The Manager, Account Management ensures the Account Management team maintains client satisfaction and drives maximum revenue while liaising with internal teams to innovate our unique ad technology.Job DescriptionCore Responsibilities
Manage and mentor a team of account managers, providing guidance, support, and performance feedback
Foster a collaborative and positive team environment, promoting professional development and continuous improvement
Build and maintain strong relationships with key clients, understanding their needs, goals, and challenges
Serve as the primary point of contact for high-profile accounts, addressing issues and resolving conflicts in a timely manner
Develop and implement account strategies to meet clients’ objectives and drive business growth
Collaborate with clients to create and execute media plans that align with their marketing and advertising goals
Monitor account performance metrics, analyze data, and provide insights and recommendations for optimization
Prepare and present regular reports to clients and senior management, highlighting key achievements and areas for improvement
Wo rk closely with sales, marketing, and operations teams to ensure seamless delivery of media solutions and services
Coordinate with other departments to address client needs and enhance overall service quality
Identify opportunities to streamline account management processes and improve efficiency
Implement best practices and innovative solutions to enhance client satisfaction and account performance
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Skills:
Strong leadership and team management abilities
Excellent communication, negotiation, and interpersonal skills
Proficiency in media planning and buying, with a solid understanding of media metrics and analytics
Ability to manage multiple accounts and projects simultaneously, with a keen eye for detail
Proficiency in CRM software, media planning tools, and Microsoft Office Suite
Job Qualifications:
Bachelor’s degree in Business, Marketing, Communications, or a related field
Minimum of 3 years of experience in Account Management or Media Sales
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Salary:Primary Location Pay Range: $88,464.38 - $132,696.58Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Targeted Commission: $19,412Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 Years