As the Senior Administrator - IT Systems, you will be responsible for creating and organizing projects for our JIRA cloud platform, as well as configuring the layout, design, workflows and dashboards. You will be accountable for the overall ownership, governance and administration of Jira & Confluence as well as integrating Jira & Confluence with other tools. You will be responsible for project setup and configurations, importing projects, data import (csv, etc.) and Jira automation. You will perform upgrades using Jira Query Language (JQL) and develop dashboards and confluence templates.Responsibilities:
Support JIRA Software, JIRA Service Desk, Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, permission schemes, and notification schemes custom fields, as well as importing projects
Work on an Agile team with other Jira Admins and team members in a fast-paced environment
Serve as Internal SME (Subject Matter Experts) for Jira, JSD and Confluence
Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate following our best practices and standards
Architect and maintain permissions across multiple companies and instances of Atlassian's products
Provide User Management and grant user permissions in accordance with role given by the company
Create and maintain detailed technical and user facing documentation
Install, manage, and administer Jira add-ons, plugins, and extensions
Responsible for front-end configurations, implementing customization, evaluating, implementing, and managing plug-ins, integrations, and for being a go-to source for all Jira related questions and tasks
Develop and compile training materials based on the areas needs
Create, maintain, and support dashboards and advanced filters for end users reporting capabilities
Create, manage, and support all administrative functions associated with the Atlassian product suite
Gather requirements for business processes and determine ways to optimize and improve JIRA/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
Refine current Jira processes to be more streamline and uniform for agile teams
Creates Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports
Qualifications:
Bachelors Degree – Information Technology, Business or related field required; Master's Degree preferred
5 years of Jira Software, Jira Service Desk and Confluence software administration experience
5 Years of experience with customization of for tools like JIRA, Jira Service Desk, Atlassian Access and Confluence, creating custom workflows, fields, conditions, validators, post-transitions, and other project components in Jira
3 years developing custom solutions using the Atlassian product suite
Ability to write custom JQL (Jira Query Language)
Experience with Jira Cloud, Jira Service Desk Cloud, Confluence Cloud
Experience with migration from on-prem to Cloud, and Cloud to Cloud
Ability to work in a collaborative, team environment
Strong analytical and problem-solving skills
Strong interpersonal skills to communicate with stakeholders and software development teams
Experience with Atlassian plug-ins, specifically EazyBI preferred
Experience in Agile, Scrum and Scrum at Scale principles preferred
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.#LI-JB1#LI-REMOTE