OPEN HOUSE:
November 6th, Wednesday from 11am to 3pm. November 7th, Thursday from 1pm to 4pm for an open house for a Guest Service Agent position.
Address:
Belleclaire Hotel
2175 W Broadway/corner of 77th street and Broadway
New York, NY 10024
Please bring a copy of your resume
Guest Service Agent/Guest Relation Responsibilities:
Immediately greet guest and offer to assist with their needs
Register and assign guests to hotel rooms
Compute bills, collect payments, and make change for guests
Transmit and receive messages, using telephones or PMS system
Respond to guest requests in a timely manner
Receive and resolve guest complaints, elevating to supervisor if necessary
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Ensure overall guest satisfaction
Perform other duties as requested by management
Work schedule varies and may include working on holidays, weekends and alternate shifts
Requirements:
1+ years hotel or customer service experience preferred