About Ensenada:
Ensenada is a critically acclaimed Mexican seafood restaurant located in Brooklyn. We pride ourselves on offering a unique dining experience with exceptional service and high-quality seafood dishes inspired by the flavors of Mexico.
Role Overview:
We are seeking a dedicated and experienced Floor Manager to join our team on a part-time basis, specifically for Sundays and Mondays. The ideal candidate will be a dynamic leader with a proven track record in managing a team, excellent communication skills, and expertise in using the RESY app for guest management. This role requires a responsible individual who can report to the owners, handle key-holding duties, and ensure smooth operations during their shifts.
Key Responsibilities Below:
Team Management:
- Lead and motivate the restaurant team to deliver exceptional service.
- Conduct pre-shift meetings to communicate daily objectives and ensure team alignment.
- Provide ongoing training and support to staff members.
Operations Management:
- Oversee the dining floor to ensure efficient and effective service.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Maintain a clean, organized, and welcoming environment for guests and staff.
Guest Communications:
- Expertly use the RESY app to manage reservations, guest seating, and optimize table turnover.
- Ensure excellent communication with guests regarding reservations, wait times, and special requests.
Reporting and Key-Holding Duties:
- Report directly to the owners with updates on daily operations, staff performance, and guest feedback.
- Handle key-holding responsibilities, including opening and closing the restaurant.
- Ensure the security and proper handling of restaurant keys and access points.
Experience:
- Experience in key-holding and reporting to senior management.
Skills:
- Proficiency in using the RESY app and other reservation management systems.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and a customer-focused mindset.
Personal Attributes:
- High level of responsibility and reliability.
- Ability to work well under pressure in a fast-paced environment.
- Passion for delivering exceptional guest experiences.