Job Description SummaryAs Senior Engineer Product Services within the New Services Engineering, you are the focal point in operational and field services support for steam turbines around the globe with strong knowledge for steam turbine operation and maintenance. Naturally working together in multiple and changing cross functional teams with a broad variety of disciplines, it is your delight to provide technical expertise for outages and customers in a challenging environment. You immediately respond to steam turbine related issues and provide effective solutions with strong focus on customer and business needs to ensure safe and reliable operation of steam turbines. Your primary mission is daily support via the Engineering Request workstream. You act as subject matter expert for steam turbine operation and maintenance and provide technical expertise to other functions. You will lead Root Cause Analysis investigations and fleet issue resolving as well as in implementation of technical solutions via Technical Information Letters.Job DescriptionRoles and ResponsibilitiesAs Senior Engineer Product Services, you will:
Act as subject-matter expert for steam turbine operation and site issues within New Services Engineering. With your broad knowledge and experience in multiple engineering disciplines around steam turbines you are able to identify fleet issues as well as kick-off and drive their resolution even against resistance.
Mentor your direct colleagues and also others in New Services Engineering to assist their personal developmentand also drive development of the whole organization. Sharing personal knowledge, experience and best practices openly is natural to you.
Support the installed base by leading activities such as customer issue resolution, fleet issues, TIL (technical information letter) implementation, Monitoring & Diagnostics, fleet configuration, maintenance of fleet data and outage support.
Support field engineers and customers with knowledge on steam turbine operation and maintenance and respond to Engineering Request cases. Make decisions on recommendations over a variety of technical topics.
LeadRoot Cause Analysis investigations, perform operational data analysis and facilitate fleet wide implementation of technical solutions via Technical Information Letters.
Have broadunderstanding of own service organization and integration of different roles and responsibilities during our service activities and understand how they influence outcomes for the business and our customers. Develop & maintain a good network throughout the company and with key customers engineering contacts.
Travel to site when needed to represent GE Steam Power in customer meetings, Senior technical presentations and to perform operational troubleshooting and fact finding in regard of root cause investigations.
Required Qualifications
Bachelor's degree in STEM (Science, Technology, Engineering, Math) or related discipline, from an accredited college or university
At least 7+ years of combined experience in mechanical engineering of turbomachinery or power plant components, technical field services, repairs, plant operations services, or a related technical function
Ability to travel up to 20% annually, possibly on short notice
Desired Characteristics
Proactive, self-starting individual with passionate drive to resolve complex technical issues
Customer focused entrepreneur and target-oriented, loyal team player with ability to develop relationships across the organization.
Troubleshooter and problem-solver, with sense of urgency to resolve services and operation related issues quickly and efficiently.
Mentoring and developing others through leading by example and sharing knowledge and experience to achieve best-in-class development of the team.
Strong analytical skills and efficient in detecting problems as well as finding adequate and qualitative solutions. Experience in data analytics.
Services mindset with understanding of business objectives and customer needs, making meeting both the basis of daily work.
High level of commitment to support, also on site for fact finding and root-cause investigations, potentially on short notice.
Structured way of working & delivering on commitments. Sense for continuous improvements.
Strong verbal and written communication skills in a cultural divers and challenging environment. Communicates technical aspects well and can achieve a common sense of understanding.
Strong technical expertise in steam turbine technology and service products across the fleet
Self confidence to dive into unknown waters and to develop through execution
Please Note: If being hired to United States location- GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.If hired in the United States: The salary range for this position is $108,600.00 - $144,800 USD Annually. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus. Available benefits include Health and Retirement.Additional InformationRelocation Assistance Provided: No#LI-Remote - This is a remote position