Job DescriptionThe Director, Strategic Accounts is responsible for the day-to-day responsibilities of the entire account coordinated with the National client, for the Refreshments line of Business.Job Responsibilities
Acts as the national-level, single point of contact and provides strategic program oversight for a portfolio of Strategic Account client(s)
Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
Establish, measure and ensure improvement against the client?s KPIs
Meet and exceed fiscal year planned portfolio objectives including overall revenue growth, base business growth, gross profit margin, profitability and client retention
Manage client contract(s) according to requirements and execute on extensions in alignment with fiscal year retention plan
Execute on portfolio price increase plans in alignment with client contractual terms
Support Billing & Collections team through completion of monthly pricing audits, and as required to ensure attainment of AR objectives for client portfolio
Execute on monthly, quarterly and semi-annual client meetings and business reviews as required ? includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations.
Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio.
Responsible for implementation of client program upgrades
Lead RFP retention efforts for clients within managed portfolio in partnership with the National Account Sales team
Partner with Aramark XLOB leaders to support account management, growth and retention efforts for clients in portfolio who utilize multiple Aramark service lines
Actively coordinate introductions and meetings between Aramark leadership and client leadership within managed portfolio to facilitate deeper, long-term partnerships
Qualifications
Bachelor?s Degree required.
Minimum of 8 years successful B2B sales and/or account management experience
Superior business acumen and the ability to manage high-profile, strategic accounts.
Major (National) Account management experience required.
Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner.
Thorough understanding of financial information relating to profit & loss, sales, capital expenses and other operating issues.
Track record of plan attainment required
Ability to balance client needs and goals with internal objectives
Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency
Understanding of a matrix organization and how to work cross-functionally to achieve objectives
Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales.
Problem solver ? proven ability to identify and resolve operational issues.
Thorough knowledge of company?s entire product line.
Strong written and verbal communication skills.
Strong presentation development and delivery skills.
Proficiency in Microsoft Office.
EducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.About AramarkThe people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .