At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Wells Fargo is seeking a Business Relationship Support Representative - Treasury Technical Support Analyst within Global Treasury Management (GTM) in Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.comIn this role, you will:
Provide cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking.
Serve some Consumer, Small Business Banking, Wealth and Investment Management customers, as well as Auto Dealer Finance partner relationships in Consumer Lending.
Wells Fargo Global Treasury Management (GTM) Technical Support provides technical support and consultation to small business, middle-market, and corporate end-users related to the implementation and use of various e-commerce applications, mainly through the Vantage platform used by these clients to manage receivables, initiate payment transactions, and produce reporting. Through two contact centers on each coast, Treasury Management Technical Support provides this support across 45+ products to both internal customers including, customer service, sales officers, relationship managers, product management, technology/operations, as well as directly to our external customers, the application end-users, and their respective IT personnel.
Provide intermediate to advanced level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications. Examples include but are not limited to; internet browser markup/scripting/display issues, transactional inconsistencies, associated application hardware support, network connectivity, and technical mechanics of application workflows.
Interpret, evaluate, and resolve where possible telephone, email, and internally assigned inquiries pertaining to the functional operation of all installed and supported applications, including associated hardware and software.
Analyze moderately complex inquiries and determines appropriate steps to resolve problems with treasury management applications. Consult with more experienced technical support staff or management when appropriate course of action is unclear.
Maximize performance and efficiency for application end-users. This support can be related to specific product or client's application usage within the Vantage platform in general. Resolution is achieved through a combination of technical setting adjustments in the user's environment, as well as more general tips and consultation about efficient and effective use of treasury online applications.
Monitor production issue trends and communication of client reported defects or other feedback. In this role, team members are responsible for bringing global system outages or client reported application defects to management's attention, as well as capturing necessary information from the end-user to assist technology teams in troubleshooting or analysis.
Create a positive client experience for customers engaging the team for treasury application technical support. This experience is measured by direct surveys sent to users the consultant has supported.
Whether a technical solution is available or not, it is paramount the client has the best experience possible by providing all alternatives and accurate delivery of technical information.
Act as a liaison between customer and product management/technology development teams for complex issues to coordinate satisfactory technical issue resolution.
Required Qualifications:
2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
BS/BA degree or higher in information technology
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of treasury management industry, products and services
Excellent verbal, written, and interpersonal communication skills
Strong organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to work in a fast paced deadline driven environment
Strong telephone etiquette skills
CompTIA A+, Net+, and/or Security+ certification
Understanding of computer networking, including but not limited to: local area networks (LAN), wide area networks (WAN), internet service provision (ISP), Internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
Advanced understanding of end-user operating systems, Windows 10, and Mac OS
Advanced understanding of commercial web browsers such as MS Edge, Mozilla Firefox, Google Chrome, and Safari
Advanced understanding of smart phones and tablets, including Apple iOS and Android OS, using both native application and web-based functions
Proven success in problem analysis and resolution with strong attention to detail and accuracy
Job Expectations:
Hours: Monday through Friday 8:00AM to 5:00 PM ET
Hybrid schedule: 3 days in office/2 days work from home per week.
Applicants are expected to live within 40 miles of CIC.
Please note this role is a call center environment and may require extensive time on the phone as well as a structured schedule.
#CommercialBanking#TechnicalAnalyst#GlobalTPosting End Date:29 Jul 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Company: WELLS FARGO BANKReq Number: R-387194Updated: Thu Jul 25 05:54:44 UTC 2024Location: CHARLOTTE,North Carolina