GENERAL DESCRIPTION:
This person would be responsible for the daily transaction processing for department, balancing of accounts for department, communication with Trust Administrators and Trust Officers regarding operations affecting their accounts, directing of incoming calls and clients, and assisting other locations with operational duties when low staffed. Attention to detail and accuracy is a must.RESPONSIBILITIES AND DUTIES:
Post and process bill payments and distributions, including checks, ACH, and wires for Dickinson and Bismarck locations.
Enter/post deposits with appropriate description and transaction code, and provide receipts as required.
Perform daily balancing procedures and documentation.
Assist with receiving and directing incoming calls and customers.
Assist with responding to customer inquiries when able and/or forward to appropriate staff.
Assist with opening daily mail, process and/or distribute as appropriate.
Assist with managing department email and assigned Call Tracking and Ticklers.
Back up for OFAC and FINCEN reporting.
Assist with Documement Management system and client portal.
Maintain strong knowledge of trust accounts software to efficiently manage daily work load.
Assist Trust Administrators and Trust Officers as needed with things such as opening new accounts, drafting letters, client mailings, updates to account and client information, and preparation of required forms.
Assist in organizing and scheduling client and prospect contacts.
Assist in various monthly, quarterly, and annual projects, such as statements, tax withholdings, tax form preparation and processing fees.
Obtain/maintain understanding of Trust Policy Manual and regulations as they relate to Fiduciary and Investment issues to ensure audit compliance.
ACCOUNTABILITY:
This person will be accountable for all aspects of daily transactions and balancing for both Dickinson and Bismarck locations.