Downsizing Manager

The PositionThis is a locally-based, not remote positionReports to the Client Services ManagerPerforms initial client in-home consultations, creates estimates, and follows through with client to conversionManages all aspects of the project through completionActs in the best interest of the the clients and provides exceptional customer serviceRepresents the best of The Downsizers to clients, referral and resource partners as well as in the greater communityEssential Duties and Responsibilities Model The Downsizers Core Values, where we find joy in:Doing What We SaySharing our WisdomSolving ProblemsCaring for OthersThe Power of UsMeet with prospective clients and/or their families, listening to their needs and explaining The Downsizer benefits and how we can address their specific needsCreate project estimates based on Downsizer proceduresCreate and communicate project proposals to the client, follow up to answer client questions/concerns,  guiding the client to project conversionManage all project aspects including:Implementing a customized Move Plan and TimelineProviding floor planning servicesCollaborating with the Team Lead to define the project needs and sorting/clear out strategies as well as vetting items for consignment or resaleCoordinating with resource partners including movers, auctioneers, consignors, nonprofits and junk haulersCollaborating with and updating The Downsizers Team through proper communication channelsCommunicating scheduling and resource needs to the Scheduling CoordinatorCommunicating project-related information to the client, community, realtor, family members - main point of contactOverseeing the Team through SORT, PACK, MOVE & SETTLE phases (required working on the job during the initial training period and then as needed on an on-going basis) or other project types such as estate liquidations, downsizing only, or special projectsAdvising on and participating in art hanging servicesProviding personal shopping services (items needed for project, recommendations on purchases, researching options, etc.)Reviewing timesheets for accuracyOversight and tracking of estimated to actual hoursFollowing-up after the move to ensure client satisfactionWrapping up final project details and closing our the project through company processesFoster relationships with referral partners, vendors and senior communitiesInspire, mentor, train and lead the TeamRepresent The Downsizers at conferences, presentations, trade shows, and networking opportunities in the greater communityParticipate in business developmentCarefully handle confidential and time sensitive materialProtect company resources and proprietary informationWork hands-on at projects, as needed