IT Support Technician

Description We are offering an opportunity for an IT Support Technician based in Cleveland, Ohio. This role is part of the tech industry and focuses on ensuring the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. It is a contract to hire employment opportunity that requires a hands-on approach in a dynamic environment. Responsibilities: Overseeing the creation, maintenance, and deployment of images for various types of computers and operating systems. Supervising the imaging and physical cleaning of all equipment including workstations, notebooks, printers, and other tech devices. Handling the regular maintenance, repair, and troubleshooting of all technology devices used within offices and conference rooms. Ensuring hardware and systems availability by investigating user problems promptly and providing effective solutions. Providing support for a variety of audiovisual equipment in classrooms and providing tech support for user questions on the use of various operating systems and software. Maintaining and organizing documentation related to the technology on campus. Undertaking other tasks and duties as assigned by the Technology Supervisor or Director of Technology. Requirements Minimum of 1 year experience in an IT support role Proficiency in Computer Hardware Knowledge of Dell Technologies Familiarity with IBM technologies Experience with Linux Technologies Proficiency in using and troubleshooting Mac Computers Experience with AB Testing Knowledge of Active Directory Experience with Apple Devices Familiarity with Backup Technologies Ability to perform Cable Installation tasks Excellent problem-solving skills Strong communication and interpersonal skills Ability to work effectively in a team setting Willingness to keep up with the latest technology trends and developments A relevant degree in IT or related field would be advantageous. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .