To Provide Full Time customer service and resolve issues by offering solutions, explanations, and options. ONLY remote.
General Accountabilities
Provides customers' information about products or services.
Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
Identifies and prioritizes problems and issues related to service area.
Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Ensures that appropriate changes were made to resolve customers' problems.
Refers unresolved customer issues to Customer Service Manager department for further investigation.
Salary starts at $15.00 per hour plus bonuses
Job Qualifications
Education: High school diploma or equivalent
Experience: 1-2 years of related experience
Skills
Excellent verbal and written communication
Service orientation
Critical thinking
Active listening
Microsoft Office Experience (Excel & Outlook)
Google Sheets Experience (Preferred)