Job Title: Procurement & Supply Chain SupportLocation: Hybrid (Columbus OH)Contract Details: 12mo contract to hirePay Rate: $29hrJob Summary:Provide procurement issue resolution and operational support to Supply Chain operations, business partners, and suppliers. As a Tier 1 support specialist, you will handle inquiries, issues, and requests via direct access, phone, and email. You will review purchase requests, determine the appropriate method of fulfillment, and execute basic purchasing activities on behalf of business partners. Complex issues will be escalated to higher-tier team members. You will also assist in tracking and reporting performance metrics to ensure efficient and effective customer support.Essential Job Functions & Responsibilities:
Resolve basic procurement and delivery issues by leveraging a knowledge base, system information, and process expertise.
Offer day-to-day support for procurement programs and basic system administration for Supply Chain, Procurement, and Fleet Operations (SCPFO).
Escalate complex issues to higher-tier team members as needed.
Maintain strong relationships with business partners and suppliers, providing high-quality customer service that aligns with Strategic Procurement’s category strategies.
Collaborate with the Supply Chain Center of Excellence (COE), Strategic Procurement, and business partners on sourcing events, projects, and other initiatives to address recurring issues, enhance efficiency, and improve satisfaction.
Basic Qualifications:
Education: Bachelor's Degree in business, accounting, finance, supply chain, or a related field; OR 4 years of relevant experience in procurement or a service center.
Experience: No additional experience required beyond the educational or experience requirements listed. Previous customer service experience is preferred.
Additional Skills:
Strong customer service skills with a customer-oriented mindset.
Excellent problem-solving and time management abilities.
Effective communication skills, both written and verbal, with the ability to engage business partners, stakeholders, and suppliers.
Persuasiveness and credibility.
Good understanding of procurement processes, policies, and tools.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.