Are you looking for a job where you can feel like a valued part of the team?
Do you have a passion for achieving customer satisfaction and problem solving in a call center environment?
Then we may have just the job for you
We are looking for superstar Customer Service Representatives to work for a great US company! This is a fully remote role. This is also a contract position of at least 7 months duration - there will be opportunities to be brought on permanently based on performance.
This is a great opportunity for someone who has gotten a fair bit of call center and customer service experience under their belt, and is looking to make a career shift! You'll really enjoy everything this place has to offer!
Advantages
What’s in it for you?
-Competitive starting wage
-Monday-Friday work week - day shifts
-Working alongside like minded team members and passionate leaders
-Being part of a growing, dynamic team!
Responsibilities
What you'll do here
-Receive calls and emails from clients and assist them with various inquiries
-Troubleshoot/diagnose and problem solve potential issues remotely
-Provide direction and information to clients to resolve the issue
-Document any issues for future review purposes
-Schedule technicians for onsite support
-Complete work orders
-Adhere to company policies and procedures to meet customer satisfaction standards
Qualifications
What will make you successful:
-2-3 years of call centre experience
-Capable of working in a fast paced environment
-Self starter, takes initiative
-Professional demeanor
-Good interpersonal, communication and organizational skills
-Capable of following step by step processes
-Must be a team player