Come work for a leader in the industry! This person would be responsible for the day to day procedures within the customer service department. Be part of an ever-growing team.
Advantages
Position: Customer Service Representative
Schedule: 8:00am-5:00pm
Salary $45,000-$50,000
Full medical and dental benefits, we offer a wide range of competitive group benefits such Health & Dental, Vision.
The opportunity to work in a highly talented, winning team!
Responsibilities
Answer incoming calls from clients and enter the orders into the ERP system;
Search for part numbers and follow-up on the status of orders;
Prepare credit notes and issue return authorizations; Invoices, method of shipment, terms;
Serve as a backup to other service-related tasks :
Provide customers with tracking delivery information for units/repairs as requested ;Prepare and provide estimates to customers for out of warranty repairs;
Provide repair information to the customers as required for warranty / out of warranty repairs;
Review reports and ensure open work orders are closed at month end.
Complete regular clerical duties on an on-going basis;
Provide assistance to Purchaser’s as required;
Provide exceptional customer service;
Other duties assigned as required;
Qualifications
1 – 3 years of related experience in order entry,
Proficiency with Microsoft Office Applications, knowledge of JD Edwards an asset, but can be taught;
Excellent communications skills (written/verbal) and interpersonal skills;
Demonstrated organizational ability and follow-through;
Demonstrated ability to work in a fast paced, dynamic environment and can prioritize work;
Demonstrated ability to work harmoniously in a team as well as autonomously;
Strong attention to detail;
If interested in this opportunity or know someone who would be a good fit. Please send your CV