Lateral 9-1-1 Emergency Communications Dispatcher Trainee Print (https://www.governmentjobs.com/careers/portlandor/jobs/newprint/4571285) Apply Lateral 9-1-1 Emergency Communications Dispatcher Trainee Salary$35.23 - $43.64 HourlyLocation 9911 SE Bush St. Portland, ORJob TypeRegularJob Number2024-00710BureauBureau of Emergency CommunicationsOpening Date07/29/2024Closing Date8/18/2024 11:59 PM Pacific
Description
Benefits
Questions
The PositionDo you have experience working in emergency communications?Job Appointment: Full-Time. Schedule/Work Environment: Experienced employees are required to work independently with minimal supervision and may assist in training new employees. Typical schedules for experienced employees are four 10-hour work days. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Employees are not required to report to work on their days off.Work Location: Employees report to 9911 SE Bush St, Portland, Or 97266. This position cannot be filled in a remote status. Benefits: Please check our benefits tab for an overview of benefits for this position. Pay Rate: Lateral employees will start at the entry rate. Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview) for qualifying employees. Union Representation: This classification is represented by Portland Police Association (PPA). To view this labor agreement, please click here (https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements) . Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to upload a resume and cover letter as well as provide answers to the Supplemental Questions. Position Summary:If you are currently working as a 9-1-1 call taker and police dispatcher now, or have experience within the last year working in those positions at a 9-1-1 center, bring your training, skills, and enthusiasm to the Bureau of Emergency Communications (BOEC). Join our 9-1-1 call center and contribute to the community safety of the Portland metro area. To meet qualifications, applicants must currently hold, or have held certification in Telecommunications and Emergency Medical Dispatch (or equivalent training to State of Oregon Department of Public Safety Standards and Training) within the last year. If you do not meet these qualifications, please apply HERE. (https://www.governmentjobs.com/careers/portlandor/jobs/4570894/9-1-1-emergency-communications-dispatcher-trainee?keywords=9-1-1&pagetype=jobOpportunitiesJobs) Emergency Communications Lateral Police Dispatch Trainees receive paid training that will prepare you to answer 9-1-1/non-emergency calls and dispatch police, fire, medical and mental health responders for our community.Our full-time paid training program includes:
Classroom learning with hands-on computer training
Simulation exercises, study, and practice time
Assigned experienced coaches to guide you while taking live calls and dispatching responders
Daily performance feedback to track your progress
Emergency Communications Lateral Police Trainees who successfully complete training will promote to Senior Dispatchers. Prior to promotion, trainees must demonstrate proficiency in answering 9-1-1 and non-emergency calls, using the radio and CAD to record requests for emergency services, dispatch responders; and monitor the status of field units.The work of 9-1-1 is fast-paced and rewarding but often performed under stressful demands for speed and accuracy. We routinely assess our employees’ work, providing feedback and training to ensure that we are delivering quality service to the public and to our partner agencies.Please note: We are hiring for two upcoming training academies! Each academy can accommodate 16 trainees. CLICK HERE to view the timelines for each academy. Virtual & In-Person Meet & Greet Opportunities We are offering multiple informational sessions!Please note: Informational sessions are not required but are a great opportunity to learn more about the position and ask questions.Wednesday, July 31, 2024 6:00 PM-7:00 PM - Join Zoom Meeting https://us06web.zoom.us/j/88069129561 Thursday, August 8, 2024, from 12:00 PM-1:00 PM – Join Zoom Meeting https://us06web.zoom.us/j/88069129561Tuesday, August 13, 2024 from 6PM-7PM In-Person at the Hollywood Library 4040 NE Tillamook St, Portland, OR 97212Contact Information:Tamela Ressler, Senior Recruiter Bureau of Human Resources Tamela.Ressler@portlandoregon.gov To QualifyApplicants must provide details in their cover letter and resume that demonstrate how their education, training and/or experience, meets each of the following minimum qualifications:
Knowledge of the proper use of a public safety radio system and experience dispatching police and emergency units.
Experience utilizing multiple computer monitors and a keyboard to accurately enter spoken information.
Experience using street maps and computer mapping systems to locate addresses, streets, block numbers, etc.
Ability to prioritize tasks, adjust priorities, and remain focused when the number and variety of tasks change or when faced with situations that may be upsetting.
Ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions.
Applicants must also possess:
High school diploma or equivalent.
Be at least 18 years old at time of hire.
Currently hold, or have held certification in Telecommunications and Emergency Medical Dispatch (or equivalent training/certification to State of Oregon Department of Public Safety Standards and Training) within the last year at a 9-1-1 center.
Ability to type 40 Net Words Per Minute (wpm) with 90% accuracy.
Ability to pass a background investigation through the Criminal Justice Information Services System.
The Recruitment ProcessThe recruitment process will consist of of the following steps:Step 1: Application: When you submit your application, please provide thorough details in your cover letter and resume how you have the minimum qualifications. We will use your resume and cover letter for evaluation. The answers you provide will also be evaluated in the interview process. Step 2: Typing Test: Those who pass the minimum qualifications mentioned above will be emailed a link and instructions to complete a typing test. We use an online program, Typing Test Pro, which sends us the results automatically. To pass, you must have a typing speed of at least 40 words per minute with 90% accuracy. You will get four (4) chances to pass. Step 3: CritiCall Test: Those who pass the typing test will be emailed a testing link and instructions to complete the CritiCall test. This is an online test where we look for underlying skills and abilities important for the work. The test involves components such as multitasking, memorization, and reading comprehension.Step 4: Eligible List Survey: Those who pass the CritiCall test will be placed on an equally ranked Eligible List. You will receive a link to a survey where you will be able to indicate interest in one of two acadmies. While we will do our best to accommodate everyone's first choice, please note that selection will be determined through a random lottery process if interest exceeds available interview spots. This process is not based on qualifications or test scores, ensuring that every candidate has an equal chance of being selected for their preferred academy. Please see below for tentative interview timelines for each academy. You will be notified of the academy selection lottery outcome after the survey deadline. Step 5: Pass/Fail Oral Interviews: Everyone who passes the CritiCall test will have a chance to meet with an interview panel which includes an emergency communications dispatcher and a supervisor. We conduct two (2) rounds of interviews. During the first interview, questions will be provided 30 minutes prior to the interview itself. The second interview is an opportunity for our training manager and training supervisor to learn more about you. Step 6: All candidates who pass first and second interviews are given a conditional offer. The final offer of employment is based on passing a background/reference check, a psychological assessment, a drug screening and vision/hearing tests.Recruitment Activity Schedule (These dates are tentative - notification will not be sent if this timeline changes):
Recruitment Opens: July 29, 2024
Recruitment Closes: August 18, 2024
Typing Test: August 21 - 27, 2024
CritiCall Test: September 3 - 9, 2024
Eligible List Established/Notices Sent: Week of September 16, 2024
Eligible List Survey: Week of September 16, 2024
1st Academy Selection Timeline:
1st Interview: September 22 - October 4, 2024
2nd Interview: October 14-18, 2024
Backgrounds begins: October 28, 2024
Backgrounds completed by: December 30, 2024
Psychological Assessments: Week of January 21, 2025
Start Date: February 27, 2025
2nd Academy Selection Timeline:
1st Interview: October 28- November 1, 2024
2nd Interview: November 12 – November 15, 2024
Backgrounds begins: December 2, 2024
Backgrounds completed by: February 14, 2025
Psychological Assessments: Week of March 10, 2025
Start Date: June 5, 2025
Timeline is approximate and subject to change without noticeApplication InstructionsApplicants must submit a cover letter and professional resume online, specifically focused on your qualifications for this position as identified in the “To Qualify” section of this announcement in accordance with the following Application Instructions:
Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
Your cover letter should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement.
Your resume should support the details described in the cover letter.
If you are requesting Veteran’s Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the “To Qualify” section above.
All completed applications for this position must be submitted no later than the closing date and time of this recruitment. E-mailed and/or faxed applications will not be accepted.Additional InformationClick here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:
City of Portland Core Values
Recruitment Process - Work Status
Equal Employment Opportunity
Veteran Preference
ADA, Pregnancy, and Religious Accommodations
An Equal Opportunity/Affirmative Action EmployerReturn to the top.A Career with the City of Portland offers many Employee BenefitsWe offer a comprehensive benefits package, including but not limited to
Health Care (Medical, Vision and Dental)
Carrot Fertility
Wellness Benefits
Life Insurance
Short- and Long-term disability coverage to eligible employees and their families.
Employee Assistance Plan
Flexible Spending Accounts
Retirement
Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
Family Medical Leave
City Paid Parental Leave
AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .01 Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.The following supplemental questions are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy.A lack of a complete and thorough response to each of the supplemental questions in the space provided may result in disqualification from the examination. In addition, the selections you make and responses you provide in the questionnaire must accurately reflect what is documented in your work history.All of the supplemental questions below that are specifically listed in the "To Qualify" section are required for this position. Please provide unique responses for each question that specifically address the qualification(s). Answering "No", "See resume", or entering "N/A" in the open text field to any of the minimum qualifications may result in elimination from further consideration. If you are requesting veterans' preference, please be sure to indicate that you are a veteran and also upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.Have you read and understood all of the information listed above?
Yes
No
02
Where did you first learn about this job opportunity? (If on a website, job board, or job fair please specify which one)
03
The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)
My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.
You may release my application; I am waiving confidentiality.
04
Do you currently hold, or have held certification in Telecommunications and Emergency Medical Dispatch within the last year? Please note: Certification/formal training from an out of state equivalent to State of Oregon Department of Public Safety Standards and Training is accepted.
Yes
No (If you do not have relevant experience or certifications, we encourage you to apply for the open Emergency Communications Dispatch Trainee)
05
Do you have knowledge of the proper use of a public safety radio system?
Yes
No
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Do you have experience dispatching police and emergency units?
Yes
No
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Do you have skill utilizing multiple computer monitors and a keyboard to accurately enter spoken information?
Yes
No
08
Do you have skill using street maps and computer mapping systems to locate addresses, streets, block numbers, etc.?
Yes
No
09
Do you have the ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions?
Yes
No
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Do you have the ability to prioritize tasks, adjust priorities, and remain focused when the number and variety of tasks change or when faced with situations that may be upsetting?
Yes
No
11
Depending on your assigned shift, you may be working evenings, overnight, Saturdays and Sundays. You will also be expected to work your assigned shift when it overlaps with observed holidays such as Thanksgiving Day, Christmas Day, New Year's Eve, and religious holidays. Are you willing and able to work regularly assigned shifts, which may include overtime on short notice?
Yes
No
12
Are you willing to participate in a comprehensive background investigation?
Yes
No
13
Will you meet the minimum requirements of being at least 18 at the time of hire, have a high school diploma or its equivalent, and a record clear of adult felony convictions?
Yes
No
Required Question
AgencyCity of PortlandAddress1120 SW 5th Ave, Room 987 Portland, Oregon, 97204 Websitehttp://www.portlandoregon.gov/jobs Apply Please verify your email address Verify Email