Desktop Support Analyst

Description We are seeking a Desktop Support Analyst based in Easton, Pennsylvania. This role involves providing detailed and organized technical support to our users, ensuring the smooth operation of our Windows-based systems. This is a contract position and requires full on-site presence. Responsibilities: Provide accurate deskside support to ensure seamless functionality of Windows-based systems. Identify, diagnose, and resolve desktop issues to minimize downtime and enhance productivity. Utilize Microsoft Active Directory for user account management. Configure and manage computer hardware to ensure optimal performance. Deliver high-quality customer service, addressing user inquiries and concerns promptly and professionally. Conduct break/fix tasks to rectify hardware and software issues. Collaborate with the IT team to identify and implement solutions for recurring issues. Maintain up-to-date knowledge of emerging tools and technologies in desktop support. Manage the setup of new user desktops and the decommissioning of old ones. Contribute to IT-related projects and initiatives as required.Requirements Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint Comprehensive understanding of Active Directory and its functionality Hands-on experience with computer hardware, including installation, troubleshooting, and repair Knowledge of configuration management tools and principles Experience providing deskside support to users in a professional environment Ability to diagnose and repair common IT issues (Break Fix) Excellent communication skills, both written and verbal, for providing clear instructions to users Strong problem-solving abilities and attention to detail Ability to work in a team-oriented environment and collaborate effectively with colleagues Willingness to continue learning and improving technical skills Ability to prioritize tasks and manage time effectively Professional certification in IT or related field would be advantageous Experience in a similar role providing desktop support to users. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .