Management Technician

Reference #: 4567506

THE POSITION

Would you like to put your specialized office management skills to use while working for an agency which strives to administer Pennsylvania tax and lottery programs fairly, efficiently, and accurately? Join the Department of Revenue as a Management Technician and make a difference by performing various administrative functions for the Customer Experience Center. We offer a supportive team environment with numerous opportunities for career advancement. Take charge of your future and apply today!DESCRIPTION OF WORKAs a Management Technician, you will provide support for the bureau's information technology (IT) functions including inventory and basic installation, as well as providing limited technical training, security/access, and coordination and resolution of hardware and software problems in conjunction with the Bureau of Information Systems. You will have the opportunity to assist with systems design and testing of data and specific systems developed for the department.

Strong organizational skills are essential, as you will be reviewing descriptions, reports, records, and charts and making recommendations regarding staffing needs in order to meet bureau goals and objectives. You will also participate in gathering data for market analysis, developing customer feedback surveys, gathering customer responses and assessments, and compiling and analyzing survey results.Interested in learning more? Additional details regarding this position can be found in theposition description.Work Schedule and Additional Information:

Full-time employment

Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, based upon operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

Salary:In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS

Minimum Experience and Training Requirements:

Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or

Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.Additional Requirements:

You must be able to perform essential job functions.

Legal Requirements:

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the m nimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.Telecommunications Relay Service (TRS):711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.