Customer Service Assistant

Job DescriptionWe are looking for a motivated Customer Service Assistant to join our Philadelphia team. In this role, you will be the primary point of contact for customers, ensuring their needs are met promptly and professionally. Your focus will be on building relationships, resolving inquiries, and supporting the overall customer experience.ResponsibilitiesRespond to customer inquiries via phone, email, or in person with professionalism and efficiency.Resolve customer concerns and issues, ensuring satisfaction at every interaction.Maintain accurate records of customer interactions and transactions.Assist with administrative tasks related to customer accounts and follow-ups.Collaborate with internal teams to provide timely and effective solutions.Stay updated on company products, services, and policies to offer accurate information.