Customer Service Coordinator
Job Title: Customer Service Coordinator
Compensation: Competitive Salary - Paid weekly, every Friday!
Benefits: Full-Benefits within 30 days! Medical, dental, vision, prescription drug coverage, paid vacation, holidays, sick time, 401K, flexible spending accounts, life insurance, disability insurance, ASE certification program, employee recognition program, employee discounts, employee assistance program, and growth opportunities!
Overview: We are seeking an experienced Customer Service Coordinator to support strategic accounts. Join our dynamic team and contribute to ensuring maximum equipment life and minimal downtime for our clients' fleets.
Responsibilities:
Act as the primary point of contact for clients regarding maintenance and repair requests.
Coordinate with fleet managers, technicians, and clients to assess repair needs and prioritize work orders.
Utilize internal and external software systems to track and update vehicle repair statuses, ensuring accurate and timely communication to clients.
Manage incoming calls and emails professionally and promptly, addressing client inquiries and resolving issues effectively.
Collaborate with central purchasing to expedite parts orders and ensure timely delivery to meet repair schedules.
Maintain detailed records of service requests, repairs, and client interactions using CRM software.
Provide proactive updates to clients on repair progress, anticipated completion times, and any unexpected delays.
Ensure adherence to service level agreements (SLAs) and maintain high standards of customer satisfaction.
Support multiple client sites and travel between locations as needed to facilitate communication and resolve service issues.
Assist in inventory management and provide feedback for process improvement initiatives.
Validate parts received against orders and update inventory systems accordingly.
Assist with billing and invoicing processes to ensure accuracy and timely completion of transactions.
Requirements:
Minimum of 3 years of automotive or technical experience.
Familiarity with heavy-duty trucks and trailers preferred.
Previous experience as a technician or mechanic is advantageous.
Knowledge of vehicle parts and dealership service writing experience is a plus.
Proficiency in updating and interacting with fleet management systems.
Strong written and verbal communication skills for documentation and client interactions.
Ability to follow instructions and complete necessary training.
Excellent computer skills, including spreadsheet management.
Strong multitasking abilities and attention to detail.
Why Join Us:
Competitive salary with weekly pay.
Comprehensive benefits package.
Opportunity for growth within a leading industry player.
Supportive work environment with a focus on professional development.
Application Process: Interested candidates should apply with a resume highlighting relevant experience and qualifications. We look forward to hearing from you!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Experience:
Customer service:1 year (Preferred)