Clerical Assistant 3Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4695630) ApplyClerical Assistant 3Salary$39,785.00 - $59,384.00 AnnuallyLocation Dauphin County, PAJob TypeNon-Civil Service Permanent Full-timeJob NumberN-2024-10032DepartmentDepartment of RevenueDivisionRV PA St Ltry Cstmr Spt DivOpening Date10/21/2024Closing Date10/30/2024 11:59 PM EasternJob Code00103Position Number50650526UnionAFSCMEBargaining UnitA1Pay GroupST04Bureau / Division Code00189350Bureau / DivisionBureau of Pennsylvania State Lottery, Customer Support DivisionWorksite Address1200 Fulling Mill Road Suite 1CityMiddletown, PennsylvaniaZip Code17057Contact NameJachy MeyersContact Emailjacmeyers@pa.gov
Description
Benefits
Questions
THE POSITIONAre you an ambitious administrative professional looking for a new and exciting career? The Department of Revenue is looking for a dedicated Clerical Assistant 3 to complete our team. This position gives you the opportunity to provide vital support and customer service related to the Claims, Licensing, and Instant Accounting units in the Retailer Services Division (Lottery Call Center) of the Pennsylvania State Lottery. Apply today to help keep the Pennsylvania Lottery a fun and fair way to benefit older residents of Pennsylvania. DESCRIPTION OF WORKAs a Clerical Assistant 3, you will be playing a major role in the office by ensuring operations are ran efficiently and effectively. You will be responsible for demonstrating a commitment to the service-oriented culture of the department, while being mindful of internal controls and risk management when changes are made. Effective communication is essential in this position as you will be corresponding with retailers on a daily basis and communicating with customers to resolve issues while providing them with accurate information. You will have the opportunity to share your job knowledge with new employees as you assist with training them on the most up to date procedures. Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PDNEOGOV.asp?p=50650526) Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (commonwealth title);or
One year of moderately complex clerical experience;or
An equivalent combination of experience and training.
Additional Requirements:
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Call center experience
Customer service experience
Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !See the total value of your benefits package by exploring ourbenefits calculator.Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.Eligibility rules apply.01 Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time moderately complex clerical experience do you possess?
1 year or more
6 months but less than 1 year
Less than 6 months
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
15 but less than 30 credits
Less than 15 credits
None
06
Preferred Qualification:Do you have prior call center experience?
Yes
No
07
Preferred Qualification:Do you have prior customer service experience?
Yes
No
Required Question
AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov