F&B Captain

Assist the F&B Supervisor whenever requiredSupervise and coordinate activities of Heartists personnelGreet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.Ensure consistent high-level service and customer satisfactionManage Heartists schedules and handle operational logisticsLiaise between the kitchen and service areas to ensure smooth operationsAddress and resolve guest complaints and concerns promptlyMaintain inventory and report needs for supplies and equipmentTrain new Heartists and conduct regular team meetingsImplement and monitor health and safety protocols