IT and IS Support Manager

Are you an IT professional with a keen attention to detail and a drive for productivity? Do you have the ambition to grow your career while providing high-quality support?  Ideally you have a few years experience, a keen passion to make an impact, drive value and grow.  Bilue is seeking an IT Support all rounder and strong administrator to join our dynamic shared services team.In this pivotal role, you will collaborate closely with our leadership team to manage and mature our IT support and Information Security processes, facilitating Bilue’s growth and scalability. The ideal candidate will have the drive and motivation to sieze the opportunity to develop into a functional leadership role, overseeing Information Technology and Information Security Operations within our organisation. If you are passionate about IT and ready to make a meaningful impact, we want to hear from you! The roleIT Administration and supportWhilst we drive toward growth, this role will span levels, initially you will take ownership of IT services for our teams, serving as the first point of contact for troubleshooting, onboarding, and offboarding staff. You will oversee system maintenance, access reviews, and the management of our office hardware, including monitors and laptops. Your responsibilities will also extend to managing and administering our systems and software services, which encompass Google Workspace, Slack, Kandji, Cloudflare, Crowdstrike, Jira, Confluence, as well as additional tools such as Miro, Figma, GitHub, and OnePassword. All change requests will be implemented through our processes and be managed and reported on appropriately. At Bilue, cybersecurity is a top priority. You will be instrumental in driving best practices in cybersecurity through daily operations, collaborating with our security experts to maintain our certifications and compliance standards. This includes but is not limited to; monitoring events, managing incidents and reporting.Over time depending on your ambition, skill and curiosity this role will form part of our management team.   Support and Maintenance Program AdministrationYou will also administer Bilue's customer support and maintenance program, establishing an external customer-facing support system. Your role will ensure that all SLAs are met and that customer issues are resolved efficiently through resource scheduling and activity monitoring, working closely with our Head of Delivery. Developing stakeholder reports, customer reports and providing verbal and written communications as required to internal leaders and the executive team is important and will become crucial over time.  You need to be driven to move your career forward into leadership and management. YouCollaborative Self-Starter: You are a passionate team player eager to grow and contribute, while effectively managing day-to-day tasks.Outcome-Focused: Your primary focus is on achieving results and delivering impactful outcomes.Thrives in Fast-Paced Environments: You enjoy working across various levels in a dynamic and diverse setting.Innovative Thinker: You are a trusted source for innovative ideas and have the ability to turn those ideas into actionable solutions.Proven Partnership Builder: You have a track record of successfully building relationships across departments to enhance collaboration.Adaptable to Change: You are ready to embrace change and tackle challenging problems with a positive mindset.Confident Communicator: You possess strong interpersonal skills, allowing you to effectively engage and guide individuals from diverse backgrounds.Attention to Detail:  You have an extremely high attention to detail and are particular about keeping data and items up to date. Positive Impact Enthusiast: You are enthusiastic about creating a positive impact, and are eager to collaborate in shaping your role as our company scales and grows.Keen Learner:  You are prepared to get in and learn, get certified, ask questions - whatever it takes to move forward!