Principal Solution Architect

This Platform Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).Platform Solution Architect brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.What you get to do in this role:Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer’s technology landscape, while informing customer on governance best practicesInteracts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a WorkflowSupport pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales OrganisationsEstablish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmapsPromote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence TeamEnable and mentor other members of the ServiceNow delivery team and partner ecosystemUp to 50% travel annually, driven by customer needs and internal meetings