Tech AnalystWho we are:At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network.Our network includes 60 community hospitals, 60 rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States.As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.What you’ll do:The Tech Analyst is responsible for the creation, modification, and termination of access for various applications across the enterprise following Information Security policies inclusive of, but not limited to, Paragon, payer websites, 3M, external claims systems and reporting systems. Manages and/or assists with assigned small to medium projects that may involve more than one facility.Responsibilities:
Creates application accounts and granting appropriate access and termination to various applications in accordance with Information Security policies.
Leads status calls each week with key markets and vendors to proactively meet SLA’s
Coordinates with HSC, vendor(s), and local markets on access needs for systems as needed
Leads solutions driven outcomes with revenue cycle end users and various departments when needed
Acts as escalation resource for all requests falling outside of SLA or standards of service from all areas of the organization.
Monitors ITSM queue to ensure requests are handled in a timely manner. Independently resolves most problems/questions that arise and consults with senior team members, application teams or technical staff as necessary.
Demonstrates basic understanding of networking fundamentals.
Ability to work on multiple projects simultaneously, especially in a cross-functional environment.
Knowledge and understanding of the customer’s business requirements with the ability to establish and maintain a high level of customer trust and confidence within the planning, design, and implementation process.
Ability to assess, architect, and implement software to meet Corporate and ITS policy across multiple domains and multi-platform environments.
Participates in the design and management of tools that monitor, detect, and report system security-related provisioning events.
Working knowledge of Change Management processes and concepts.
Partner with internal teams to ensure specifications and priorities are understood to drive completion.
Navigates and communicates with C -suite level executives in clear, concise manner without technical jargon
Trains and mentors new team members at the market and HSC level
Designs and creates metrics-based reports from Service Now or other tools
Creates and maintains documentation that is clear, concise, complete and easily understood by both customer support staff members and end users.
Forms productive relationships with internal & external customers by listening, clarifying, and responding effectively. Responds to user problems, explains new technologies, and presents deliverables.
Works with customers to develop new workflows that leverage applications capabilities.
Ability to manage 3rd party resources to accomplish small to medium sized projects.
· What you’ll need:EDUCATION:Associate Degree preferredEXPERIENCE:2 years of experience in one or more of the following areas: Paragon, Clinical Application Support, Revenue Cycle application support, Active Directory User Administration, desktop operating systems and utilities, desktop applications and software and electronic mail. Previous I/S customer support and/or security administration experience in large, multi-network, multi-domain environments. CERTIFICATIONS:Security relevant training or certification helpful.Why choose us: As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.Benefits:We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.Job: Please select a valid job field Organization: LifePoint Health Support Center Title: Tech Analyst - Remote Location: Tennessee-Brentwood Requisition ID: 7410-7544