We are looking for a Customer Service Representative to join our team and deliver exceptional service to our customers. In this role, you will handle inquiries, resolve issues, and ensure our customers have a positive experience with our company.
Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or in person
Provide accurate information about products, services, and company policies
Handle and resolve customer complaints efficiently and professionally
Process orders, forms, applications, and requests
Maintain customer records by updating account information
Follow communication procedures, guidelines, and best practices
Identify and escalate issues to the appropriate departments when necessary
Provide feedback on customer service process improvements
Ensure customer satisfaction and deliver outstanding service
Requirements:
Previous customer service or call center experience preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to remain calm under pressure
Comfortable using computers, CRM systems, and customer service software
High school diploma or equivalent; additional qualifications are a plus
Ability to work flexible hours, including evenings or weekends, if required
Benefits:
Competitive pay
Health, dental, and vision insurance (if applicable)
Paid time off
Opportunities for professional growth
Supportive team environment
About Us:
(This scale and expertise enable us to provide unmatched health solutions, holistic care, and peace of mind in every health moment that matters across the globe. Employers want their globally mobile employees to thrive on assignment. We help them do that by simplifying the international healthcare experience. Making it more affordable, more accessible, and less complicated.