Sr Specialist, Technology Business Operations

The senior specialist in technology business operations plays a critical role in enabling leaders and teams to operate strategically and efficiently across multiple areas of the technology organization. This position is responsible for driving clarity around key initiatives and metrics, supporting both recurring and ad hoc projects and providing high-level administrative and operational support to department leadership. The ideal candidate is highly organized, proactive and detail-oriented, with a strategic mindset, strong service orientation and exceptional interpersonal and communication skills.Ensure flawless execution of meetings and events—onsite, offsite and virtual—through proactive planning, strategic agenda design, detailed run-of-show coordination, accurate notetaking, comprehensive meeting material preparation and timely follow-up with stakeholdersLead strategic data efforts by gathering, analyzing and reporting key metrics to deliver actionable insights across the organizationStrengthen internal and external communications by partnering with the communications team to refine processes and train technology team members on standards and best practicesManage assigned projects end-to-end with precision and thorough documentation, including timelines, resources, budgets, status updates and deliverablesHelp lead planning and execution of Pilot’s annual technology hackathon event and other key departmental events, ensuring strategic alignment, cross-functional coordination and exceptional attendee experienceDevelop executive-level content in PowerPoint, Excel, and Word and mentor others in producing high-impact materialsDrive operational efficiency by administering collaboration tools and designing scalable processes and documentation to support team effectivenessMaintain and optimize SharePoint content for the technology leadership team, ensuring timely accessibility and relevanceFoster strong, collaborative relationships with executive and administrative assistants, as well as technology leaders across all focus areas, to enhance coordination, communication and operational effectivenessPromote the technology organization’s strategy through daily interactions that reinforce purpose, drive alignment and support business goalsPerform additional duties as needed to support evolving priorities and initiatives