Medicare advantage call center agent MUST HAVE AN INSURANCE LICENSE
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative target
Strong phone and verbal communication skills along with active listening
Continued outreach to customers for retention of sales
Cross-selling other lines of Insurance to our members such as Dental, Cancer, Accident plans and Life Insurance
We're searching for ENTHUSIASTIC, HARDWORKING and DRIVEN Inside Sales Representatives with positive attitudes to join our team.
Work setting
Call Center In-person