Description As a PC Technician at Robert Half, you will play a crucial role in ensuring the smooth functioning of our end-user computer systems for clients. You will provide hands-on support, troubleshoot hardware and software problems, and assist with equipment setup and maintenance. The ideal candidate possesses strong technical skills, a customer-centric approach, and a passion for delivering exceptional IT support.Key Responsibilities:
Provide in-person and remote technical support to end-users for hardware, software, and network-related issues.
Diagnose, troubleshoot, and resolve hardware and software problems on desktops, laptops, and peripherals.
Install, configure, and update operating systems and software applications.
Set up and maintain user accounts, profiles, and access permissions.
Perform hardware upgrades and repairs, including memory, hard drives, and peripherals.
Collaborate with other IT team members to escalate and resolve complex technical issues.
Assist in the setup and configuration of new hardware and software.
Educate end-users on basic troubleshooting techniques and best practices to enhance their IT literacy.
Maintain accurate records of technical issues, solutions provided, and support requests.
Contribute to the creation and maintenance of technical documentation and knowledge base articles.
Stay current with industry trends and technologies to enhance service quality.
Requirements
Qualifications:
High school diploma or equivalent; Associate's degree in Information Technology or related field preferred.
X+ years of experience in a PC Technician or similar technical support role.
Proficiency in diagnosing and resolving hardware and software issues on desktops and laptops.
Strong knowledge of Windows and/or macOS operating systems.
Familiarity with basic network concepts and troubleshooting.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Customer-focused attitude and commitment to delivering high-quality technical support.
Ability to work independently and collaboratively within a team.
A+ certification or equivalent is advantageous.
Experience with remote support tools and ticketing systems is a plus.
Basic understanding of scripting or automation tools is desirable.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .