Product Operations Specialist

Role Overview:We are looking for a Product Operations Specialist – POS Integrations to support and scale our integrations across key POS systems. The role is perfect for someone who enjoys working at the intersection of technology, data, and operations, ensuring that each integration is implemented smoothly, well-documented, and continuously optimized based on performance insights.You will play a critical role in driving operational excellence, standardizing documentation, and leveraging analytics to improve integration reliability and adoption across multiple markets.Key Responsibilities: Product ImplementationExecute end-to-end POS integration rollouts in coordination with Product, Tech, and Partner teams.Manage integration configuration, testing, and validation to ensure smooth go-live for merchants.Collaborate closely with regional teams to localize and optimize deployment processes.Support troubleshooting during pilot and post-deployment phases, ensuring minimal merchant impact.Documentation & Process Standardization:Maintain clear and detailed integration documentation including setup guides, API mapping references, and configuration manuals.Develop standard operating procedures (SOPs) for common integration scenarios and known issues.Contribute to internal knowledge base and release notes for new features and integration enhancements.Conduct training or enablement sessions for operations and partner teams.Analytics & Continuous Improvement:Build dashboards and reports to track integration adoption, uptime, and performance metrics.Analyze error trends and merchant data to identify improvement opportunities in integration logic or partner APIs.Partner with the Product and Tech teams to define success KPIs and monitor outcomes post-release.Provide data-driven feedback loops to enhance integration reliability and merchant experience.The Employee, as per business needs, may be required to undertake any other such duties as may be assigned in line with the employee’s position, skills, and capabilities.