Trainer

Key Responsibilities1. Training DeliveryConduct new product launch trainings (Fragrance, Makeup, Skincare) to ensure all Beauty Consultants are confident and aligned with brand messaging and service standards.Deliver onboarding training for new joiners and refresher sessions for existing members to maintain knowledge consistency and elevate client experience.Design and deliver engaging, interactive training experiences that reflect Guerlain’s luxury standards and cater to diverse learning styles.2. In-Store CoachingProvide on-the-job coaching to Beauty Consultants, focusing on product storytelling, selling ceremony, and client experience.Observe in-store performance, identify improvement areas, and provide constructive feedback and guidance.Partner with Retail Manager to support business objectives through people development.3. Training Planning & CoordinationSupport the Education Manager in developing the annual training roadmap and execution plan for Malaysia.Track and analyze training participation, learning progress, and performance outcomes to ensure training impact and quality.Collaborate cross-functionally with Retail, Marketing, and the Singapore Education team to ensure seamless alignment and execution.4. Brand & Team DevelopmentAct as a brand ambassador who embodies Guerlain’s values of Luxury, Heritage, and Art of Craftsmanship.Stay updated on brand launches, retail trends, and competitor activities.Contribute creative ideas to enrich learning experiences and inspire the team’s engagement and excellence.5.  Workshop & Masterclass ExpertiseConduct client-facing workshops, masterclasses, and brand events, including OOH and in-store activations, in partnership with Retail and Marketing teams.Deliver inspiring, luxurious, and educational experiences that deepen client engagement and reinforce Guerlain’s brand prestige.