Principal Business Process Consultant, Creator Workflows

Job DescriptionThis role is part of the Creator Workflows and Platform Expert Services team and will be a functional and technical expert on ServiceNow’s front-end technologies. The ideal candidate for this role is passionate about the intersection of human needs and business impact. They thrive in a fluid work environment, is a self-motivated partner/leader, and a hands-on maker who works across a variety of industries, and can synthesize diverse perspectives. An exceptional designer OR developer with some capability in the other discipline will also be considered.What you get to do in this role:Build ServiceNow user experiences considering customer design, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.Lead customer design workshops around Service Portal, Workspace, and MobileTransform co-created future state narrative design into an experience, then enhance and refine through validation of design conceptsAct as a liaison between customer and third-party design/creative teams and customer leadership and stakeholders to ensure optimum functionality, performance, accessibility, scalability, and securityDraft technically focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving themCreate and deliver front-end solutions that consider long-term technical architecture, process design, and ServiceNow technical standardsSupport the engagement efforts related to Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholdersAdvise customers in their efforts to take advantage of the ServiceNow Front End capabilities in their efforts to improve their existing processes and user experiencesGuide and provide ad-hoc oversight and enablement for the customer’s future administrators throughout the engagementBe a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomesJuggle multiple and complex projects/initiativesPromote continuous improvement practices for delivery/engagement materialsSupport specific sales activities when requiredProvide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon requestUp to 30% travel, depending on customer needs and internal meetings.