Summary Primary responsibility is to see that all non-real estate loans are funded and booked as approved by the Loan Officer or the appropriate Loan Committee, and in compliance with the Bank’s Loan Policy, as well as applicable state and federal lending regulations. Essential Functions
Assists customers and loan officers as needed.
Opens and processes note department mail.
Answers telephone calls directed to Note Department.
Utilizes imaging system.
Keeps all files in order, including pending, image, and note jacket.
Review imaged loan documents for quality of and/or missing documents.
Tracks required loan documents.
Processes loan payments and advances.
Process closing documentation using the loan documentation platform.
Assist with reviewing of closing loan documentation, as needed.
Verifies the collateral lien is secured by establishing holds on deposit accounts, preparing and filing title transfers, or filing UCCs with the state to include continuations, and amendments.
Prepares entries to be posted (GL tickets, online posting).
Performs any necessary file maintenance on core system.
Other duties as assigned.
Required Knowledge Skills, and Abilities
Knowledge of the Internet, and 10-key calculator required
Proficiency with Microsoft Excel, Word, and Outlook
Experience with Core System, Imaging System, and loan documentation platform preferred
Demonstrates attention to detail
Identifies and resolves problems in a timely manner
Ability to deal with stressful, difficult, or emotional customer and employee situations, responding promptly to customer needs and requests for service or assistance
Focuses on solving conflicts, maintains confidentiality, listens to others without interrupting, keeps emotions under control; remains open to other’s ideas, and willing to try new things
Speaks clearly in positive or negative situations. Listens and gets clarification. Responds well to questions
Monitors own work to ensure quality
Writes clearly and informatively, editing own work for correct spelling and grammar
Treats others with respect and consideration regardless of their status or position.
Meets commitments
Works with integrity and within ethical boundaries
Follows policies and procedures, supporting the Bank’s goals and values
Prioritizes work activities, utilizing time efficiently
Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events
Is consistently at work and on time and willing to stay late if necessary. Ensures work responsibilities are covered when absent
Follows instructions, responding to the direction of management. Volunteers readily. Asks for and offers help when needed
Able to handle high stress, handle money, juggle multiple projects and meet deadlines
Pursues training and development opportunities, sharing knowledge with others
Education and/or Experience
High School Diploma/GED
Bank experience preferred
Strong analytical and problem-solving skills
Working Conditions
Required to use hands to finger, handle or feel; reach with hands and arms
Requires corrected hearing in normal range of effective communication via telephone and alarms
Must be able to speak English
May be required to either sit or stand for long periods of time
May occasionally lift up to 25 pounds
Specific vision abilities include close vision, distance vision, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
NOTE: All statements reflect the general components considered necessary to describe the principal functions of the position as identified and shall not be considered as a detailed description of all the requirements that may be inherent in the position. Since it is difficult to identify all essential functions of a position because of changes in the workplace, the facility will review this Job Description periodically to ensure it is accurate and up to date.
Qualifications