Document Advisor - Houston TXGeneral InformationPress space or enter keys to toggle section visibilityCityHoustonState/ProvinceTexasCountryUnited StatesDepartmentDELIVERYACCOUNTOPERATIONSDateWednesday, October 23, 2024Working timeFull-timeRef#20034262Job LevelIndividual ContributorJob TypeExperiencedJob FieldDELIVERYACCOUNTOPERATIONSSeniority LevelAssociateCurrencyUSD - United States - USAnnual Base Salary Minimum54,480Annual Base Salary Maximum108,960The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/enUS/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/enUS/careers) .Description & RequirementsPress space or enter keys to toggle section visibilityAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)Overview :
To build and maintain client relationships that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units
Primary Responsibilities:
To act as primary source of advice for all document production and/or communication needs of the client.
Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost-effective product or communication technique, that is appropriate for the client’s business requirements
Advise clients on the best production methods to ensure document effectiveness, efficiency, and quality
Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards (except where Xerox manage production printing)
Meet or exceed agreed SLA measures for the client and Xerox
Maintain client satisfaction / resolve queries / issues
Managing stock and budgets to optimum levels where appropriate
Full responsibility for checking all documentation and Management Information sent to the client
Build and maintain external supplier relationships as appropriate - Daily interaction with Xerox vetted print vendors.
Able to negotiate on cost and delivery timescales within the context of the project - Daily interaction with multiple SCI associates. This includes job status, print consultation, and confirmation of production requirements.
Provide value added solutions on print production / demand management, identifying and developing unique and creative document solutions, including impact to various design features
Monitor and compile required client and internal reporting
Managing the supplier alignment of products and ensuring that all deliveries into the warehouse are coordinated
Skills and Qualifications:Essential:
Detailed understanding of print production methods / processes / project management
Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Communication Advisor roles)
Experience with commercial (litho or web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail – as applicable by responsibility
Experience of working in a corporate client account management role, developing, and building relationship, resolving issues, working strategically to meet business goals
Experience in working autonomously
Valid driving license
Significant experience of working in a print management or print production environment
Relevant industry / sector application knowledge (for example direct mail in Financial Services sector)
Familiarity with Adobe suites – specifically In-design
Advanced word processing and spreadsheet experience required.
Strong administration and project management skill
Excellent written and oral communication
Strong administration and project management skill
Attention to detail, organizational and interpersonal skills, as well as a demonstrated ability to interact effectively with project professionals and management.
#LI-SS2Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversityPeople with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.