DescriptionIntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Non Clinical Intake Coordinator Home Health opening with HCA Houston Healthcare at Home today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsHCA Houston Healthcare at Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.We are seeking a Non Clinical Intake Coordinator Home Health for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!Job Summary and QualificationsThe Intake Associate provide customer service to potential patients/families, professional referral sources, and colleagues to effectively and efficiently coordinate referrals and respond to inquiries about Hospice services. Serve as a member on the Admissions Team for building and maintaining provider relationships.What you will do in this role:
Receives professional referrals (from discharge planners, physician offices, facility staff) and obtains the critical referral information in the form easiest for the referral source (electronic/fax notification, phone call, Hospice Care Coordinator (HCC) notification, etc.) to assure timely response and data entry into Home Care Home Base (HCHB).
Receives potential patient/family inquiries regarding Hospice services. Obtains and inputs the basic information regarding the patient status in order to describe how HCA Healthcare at Home may assist, with a goal of scheduling a visit to initiate the relationship into HCHB.
Schedules visits in coordination with Admissions staff to assure the appropriate staff makes the initial contact (depending on patient condition and family situation) to meet the professional referral source, and/or the patient/family initial service needs.
Communicates with referral sources, attending physicians, colleagues, and other agencies as needed, to coordinate initiation of hospice services.
Maintains regular communication with all involved in the sign-on, consent, and admission assessment phases to assure seamless coordination of information and services.
Provides solutions for callers seeking Hospice information.
Maintains referral and admissions statistics as per protocol.
Follows-up on all pending referrals on a routine basis. Documents timely on status and communicate the “Not Taken Under Care” patient status per protocol.
Builds and maintains a close professional referral source relationship through timely written and phone communication through the admission phase and final disposition of referral, as appropriate.
Builds and maintains a close relationship with HCA Healthcare at Home’s Commercial Insurance and local third party insurers through timely written and verbal communications. Coordinates information between the two entities as necessary.
Maintains HIPAA confidentiality of sensitive patient health care information.
What qualifications you will need:
High school diploma required. Associate/Bachelor preferred.
Two years of experience in an office setting and one year experience in healthcare, ideally hospice or home health agency office experience preferred.
Healthcare at Home is a service line from HCA healthcare. We are dedicated to providing patients with quality care during their recovery at home. We are Medicare certified. Our patients are under the supervision of a physician and our team of professionals develop an individualized plan of care. Our professionals include registered nurses, licensed practical nurses, therapists, and social workers. We provide the care you need in the comfort of your own home to restore your independence. Healthcare at Home raises the bar on what quality healthcare looks like. Just like family, we pull together to care for, support and celebrate with each other being able to provide exceptional, expert care for patients.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAANSenior Vice President and Chief Nursing ExecutiveIf you find this opportunity compelling, we encourage you to apply for our Non Clinical Intake Coordinator Home Health opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.