problem management specialist iv.
houston , texas
posted today
job detailssummary
$48.16 - $53.16 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1061005
job detailsjob summary:Role will be responsible to review IT Problem Management tickets to asses and bring teams together to understand the Incident and find Root Cause / Resolution for that issue.location: Houston, Texasjob type: Contractsalary: $48.16 - 53.16 per hourwork hours: 8am to 5pmeducation: Bachelorsresponsibilities:The role will be responsible to prepare all applicable IT problems to be presented to the teams involved in the incident. Role will be responsible to provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence.REQUIRED QUALIFICATIONS
Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required.
IT Service Management (ITSM) experience is a must - preferably IT Problem Management.
strong analytical and communication skills are required.
ITILv4 certification is a plus.
Experience with process, policy and metric development is a plus.
Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycle is a plus.
Experience with ServiceNow is a plus.
qualifications:
Experience level: Experienced
Minimum 8 years of experience
Education: Bachelors
skills:
Problem Management
Program ManagementEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.