Education:
High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Business Overview:The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate must be able to work most holidays and weekends, and successfully complete the background and Treasury File process.Responsibilities:Primary responsibility for this position is to process Public Sector applications specifically in client-impacting and quality control functions such as intercept, sRGB review, end-of day cutoff, dispatch auto verification, reject processing, data entry, etc.Responsibilities may also include accurate data entry of both alpha and numeric data entry to process Public Sector RecordsAs a critical member of operations production team, meet and/or exceed production and quality standards across minimum of three of the site’s functional areas, as well as being a subject matter expertProfessionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are metFully understand the full operational flow and perform multiple operational functions as business needs fluctuate throughout the business dayWithin a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelinesExpected to identify potential issues, recommend solutions and escalate to local management as necessaryExpected to identify and submit process improvementsMay support training needsMay participate in projects and/or committees as appropriateQualifications:Required
A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment.
Public Sector Lockbox operations experience preferred.
Strong proficiency and productivity in at least three functions (mailroom, batching, scanning, data entry, dispatch, and etc.) Proficiency includes all aspects of that function.
Must have consistently proven high quality metrics above standard in the functional areas.
Must have strong attention to detail, proficiency with numbers, and solid organization skills.
Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment.
Demonstrated history of flexibility, performing various functions within multiple functional areas.
Intermediate Microsoft Office required. TMS and Citrix skill preferred.
Effective written and verbal communication skills.
Job Family Group:Operations - Transaction ServicesJob Family:Cash ManagementTime Type:Full timePrimary Location:Irving Texas United StatesPrimary Location Full Time Salary Range:$39,520.00 - $46,810.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Nov 20, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.