Description:The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via incident tickets) in a timely and accurate fashion and provide end-user assistance where required.Skills:Imaging, Windows 10, Active directory, Customer service, ticketing systemTop Skills Details:Imaging,Windows 10,Active directory,Customer service,ticketing systemAdditional Skills & Qualifications:
Knowledge of computer software, operating systems, hardware, and networking - Excellent verbal and written communication skills - Good problem-solving and critical thinking skills - Able to work in a team as well as independently - Ability to configure (image) laptops and desktops (SCCM imaging using thumb drives) - Repair and troubleshoot laptops, desktops, monitors, printers, and company owned mobile devices - Troubleshoot Wi-Fi and VPN connection issues - Time management and organizational skills - Attention to detail - Experienced in providing professional and courteous customer service Job Qualifications and Skill Sets: - Proficiency in programs such as Service Now, Active Directory, and Microsoft 365 - Associate degree or bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology - A+ certification for computer technology (a plus) - Minimum of two years’ experience supporting end user desktop, laptop, operating systems or has served in a similar role in another IT-related position
Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.