Description We are working with a client in Plano seeking a Desktop Support Analyst on a contract to permanent basis. You will also be expected to manage computer hardware and delve into configuration management. POSTION: DESKTOP SUPPORTLOCATION: PLANO, PRIMARILY REMOTE, WILLING TO GO ONSITE AS NEEDEDSALARY: 50-55K Responsibilities:
Respond to user requests for technical assistance over the phone
Handle imaging and troubleshooting of systems to ensure optimal performance
Manage and maintain O365 and Active Directory
Utilize your knowledge of Connect Wise in the MSP business
Provide support for Cisco Technologies to ensure smooth business operations
Handle Citrix Technologies to support business processes
Oversee and manage computer hardware to ensure efficiency
Engage in configuration management to ensure system stability.
Requirements
Required Knowledge:
Proficiency in Computer Hardware: The applicant should have in-depth knowledge of computer hardware, including installation, maintenance, and troubleshooting.
Expertise in Active Directory: The candidate must possess strong skills in managing Active Directory services, including creating and managing user accounts, password resets, and handling access permissions.
Experience with computer desktop support in an enterprise level organization working in the support of a Windows/MAC computing environment Strong PC/Laptop hardware troubleshooting and deployment skills
Understanding of intermediate networking and network troubleshooting
Experience with Microsoft Windows 7, 8 and 10; MS Office 2007, 2010 and above; MS Outlook user mailbox management, Familiarity with installing various third-party software including VPN clients
Experience troubleshooting O365 including Teams, Outlook and OneDrive
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