Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are seeking a technology leader to join our team in orchestrating solutions within our Distribution, Service and Sales functions of Property & Casualty (P&C) business line. You'll have the chance to make a significant impact by reimagining the experience of our members and insurance professionals. You will have direct reports that are Application delivery focused, and you will need a keen understanding of delivery components in all aspects of SDLC to be hands-on as needed. Whether you're building new capabilities or integrating with existing ones, your contributions matter. As part of our team, you'll work across a wide spectrum of technologies, including Salesforce, interactions within the USAA ecosystem, and using LLM/GEN AI to optimize Distribution, Service and Sales functions, all while envisioning the Agent of the Future.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC. Relocation assistance is not available for this position.What you'll do:
Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.
Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.
Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.
Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.
Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.
Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.
Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.
Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.
Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives.
May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree in information architecture, Information Management, Information and Data Science, Information Studies, or a related technical field; OR 4 years of related experience in information management (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.
Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.
Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.
Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.
Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.
Experience and ability to drive a culture of quality and personal accountability through technology support teams.
Demonstrated experience in vendor contract management and management of distributed development teams and resources.
Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function.
Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.
Experience in inspiring, leading, and defining vision, strategy and organizational change.
Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.
Demonstrated ability to influence change at the executive level and team level.
Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
Understanding of Legislative and Regulatory Compliance Requirements.
What sets you apart:
Demonstrated experience managing and delivering salesforce solutions or experience with another sales focused CRM.
Prior engineering experience or ability to demonstrated technical depth related to Salesforce or other CRMs solutions.
Demonstrated experience embedding with customers to build successful stakeholder relationships both IT and business.
Experience with AWS or other public cloud offerings.
Experience managing direct reports that are geographically dispersed, managing a multitude of technologies, serving a wide range of stakeholders, both business and technology in nature
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00 - $264,200.00.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you are an existing USAA employee, please use the internal career site in OneSource to apply.Please do not type your first and last name in all caps.Find your purpose. Join our mission.USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.