A company in Universal City, TX is seeking a Customer Service Specialist to join their team. This position is ideal for someone who enjoys solving problems, thrives in customer-facing roles, and has a knack for turning frustrations into positive outcomes. The CSR will serve as the key liaison between independent sales reps, customers, and internal departments such as sales, production, and shipping. Candidates should be comfortable handling complaints, resolving issues directly, and performing accurate data entry. A stable employment history is essential, as is a positive, professional demeanor. Schedule is Monday through Friday, 8:30 a.m. – 5:00 p.m., with an hourly pay range of $20.00 to $24.00 and eligibility for quarterly profit-sharing bonuses.
Primary Responsibilities:
Act as the main point of contact for customers, reps, and dealers via phone and email
Assist customers in selecting the appropriate products for their needs
Accurately enter purchase orders into the order management system
Resolve customer complaints quickly and efficiently
Coordinate with production and shipping teams to ensure timely order fulfillment
Track orders and communicate updates or delays to customers proactively
Maintain detailed customer records and documentation
Support reps and dealers with quotes, order statuses, and customer follow-ups
Minimum Requirements:
Minimum of 5 years in customer support or client services roles
Strong computer skills and data entry proficiency
Excellent problem-solving and conflict-resolution skills
Friendly and professional communication style
Detail-oriented and highly organized
Punctual, dependable, and able to work in a fast-paced setting
Stable work history, not prone to job-hopping
Enthusiastic about helping others and creating positive customer experiences
To apply, please respond with your resume.
LK Jordan & Associates is an equal opportunity employer.