The Assoc Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.Responsibilities:
Follow investigative standards for analytical assessments
Case/referral assignment based on level
Complete end to end internal investigative reports
Provide tactical analysis through referral management, linking events and data quality management.
Identify any process gaps, contributing systemic and technical root causes
Administrate fraud referrals from various Citi businesses, external financial institutions, and Law Enforcement agencies; identifying, building, linking and escalating cases to management for review and/or assignment
Gather data, conduct research and provide analysis of information and data from a variety of sources, both internal and external to the business, to identify, support investigations and determine fraud trend activity, schemes and organized rings
Produce reports and provide analysis for more complex cases either as an individual or as part of a team
Support other Retail Bank Fraud Operations or businesses requiring assistance
Qualifications:
Previous US Intelligence, military, law enforcement, law firm or government service background
3 year fraud analytical experience
Understanding of processes and procedures to include the collection, examination, and analysis of data
Demonstrated writing and communication skills
Experience in data analysis and interpretation
Knowledge of financial products, frauds and trends
Experience working in an in-house investigations team
Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint for compiling written reports and spreadsheets on an investigation
Knowledge and Skills Required
Excellent oral communication skills
Good report writing skills to accurately articulate the circumstances and events of the investigation
Good analytical skills needed to assess evidence, identify relationships and develop leads in an investigation
An ability to multi-task, demonstrated attention to detail with ability to manage caseload and produce accurate, concise analytical reports
Solid judgment and decision making skills
Ability to present data, information or findings
Knowledge and Skills Preferred
Expresses ideas or facts in a clear, concise and open manner
Communication indicates a consideration for the feelings and needs of others
Actively listens and proactively shares knowledge
Handles conflict effectively, by overcoming differences of opinion and finding common ground
Evaluates data and courses of action to reach logical, pragmatic decisions
Takes an unbiased, rational approach with calculated risks
Applies innovation and creativity to problem-solving
Open to change and flexible in a fast paced environment
Performance is consistent, even under pressure
Always pursues continuous improvements
Effectively adapts own approach to suit changing circumstances or requirements.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first
Develops and implements sustainable strategies on how to perform their role, with an eye on improvement based on changes needed or refinement of approach
2nd language skills
Other Requirements
Flexibility to work on call off hours/weekends during critical project phases, if necessary
Bachelor’s degree/University degree or equivalent experience
Experience in the following areas preferred:
Wire Fraud Investigations
Adult Elder abuse investigations
Detailed Report writing
High level Interview/Communication skills
Law enforcement/Investigation experience
Job Family Group:Operations - ServicesJob Family:Fraud OperationsTime Type:Full timePrimary Location:San Antonio Texas United StatesPrimary Location Full Time Salary Range:$48,180.00 - $63,140.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Jul 19, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.