Job Description:
We are looking for a Customer Support Assistant to join our team in San Antonio, TX. In this role, you will be responsible for providing exceptional assistance to customers, ensuring that their inquiries are addressed quickly and efficiently. You will play a critical part in maintaining the company's reputation for outstanding service, providing timely and helpful solutions to customer problems.Responsibilities:Assist customers via phone, email, and other communication channels, ensuring prompt and efficient service.Process orders, handle inquiries, and resolve customer complaints.Provide accurate product information and troubleshoot customer issues effectively.Maintain and update customer records in the system.Collaborate with other departments to ensure customer needs are met and issues are resolved quickly.Follow up on customer interactions to ensure satisfaction and maintain long-term relationships.Escalate complex issues to senior support or management as necessary.