Job Summary:
The Collections Specialist is responsible for ensuring that the company receives payment from customers for plumbing service and repairs. This is an office setting position, Monday through Friday from 8am - 5pm. Must be able to work 40 hours per week. There is no availability for remote work with this position.
Supervisory Responsibilities:
None.
Duties/Responsibilities:
Heavy phone skills to call customers about past dues on accounts.
Must have QuickBooks skills to maintain customer notes in system.
Maintains and updates customer files, including name or address changes, ownership/management changes or mailing attentions.
Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders by phone to request payment.
Researches customer discrepancies and past-due amounts with the assistance of Managers and other staff.
Copies, files, and retrieves materials for accounts receivable as needed.
Relays changes of information to appropriate employees.
Assists with answering phones and directing calls to appropriate employee or taking customer service calls to log in to dispatch system.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills. Must be able to communicate by phone with our customer base. This will be a heavy phone communication position.
Proficient in Microsoft Office Suite and QuickBooks. Must be able to use Excel and Word with proficiency.
Ability to operate related office equipment, such as computers, scanners, 10-key calculator, and copier.
Ability to work independently and in a fast-paced environment.
Ability to anticipate work needs and interact professionally with customers and other employees.
Excellent organizational skills and attention to detail.
Education and Experience:
High school diploma or equivalent required; previous position in accounts receivable required
At least two years of related experience required.
Pay based on experience
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Accounting: 2 years (Preferred)
Microsoft Excel: 1 year (Preferred)
Work Location: In person