Description A riveting opportunity awaits a seasoned Customer Service Supervisor for our esteemed client based in San Marcos. This integral role serves as a cornerstone in driving an elite standard of customer service within our organization. You will helm the important task of orchestrating superb customer service operations and championing a customer-centric culture within your team. Merging proven leadership skills and a passion for delivering stellar customer experiences, you will guide your team towards achieving performance goals, resolving complex issues, and transforming customers into brand advocates.Responsibilities:
Oversee and manage a customer service team to ensure high-quality service standards and performance levels are met.
Provide team leadership, mentorship and motivation to meet key performance indicators.
Analyze complex customer service issues and customer feedback to derive actionable insights for service improvement.
Develop and monitor quantifiable performance metrics for quality customer service.
Requirements
Bachelor's degree in Business Administration or a similar field.
Proven experience as a Customer Service Supervisor or similar customer service management role.
Exceptional communication and leadership skills.
Proficiency in customer service software, databases, and CRM tools.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .