Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.How you'll make an impact:
Perform HR Solutions tasks related to the recruitment and onboarding process with increased complexity under general supervision.
Act as first point-of-contact for all HR inquiries related to job requisitions, recruiting process, and onboarding while maintaining an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
Audit and open job requisitions with strong attention to detail.
Execute onboarding tasks for new hires including but not limited to creating offer letters, processing background checks, and I-9s.
Execute daily service operations by responding to increasingly complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.
Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.
Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.
Recognize and communicate emerging issues/trends in interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.
What you'll need (Required):
Bachelor’s Degree with 2 years of HR related experience OR Associate’s Degree with 4 years of HR related experience OR High School Diploma with 6 years of HR related experience
Prior experience with Workday
Experience working within the recruiting process (job requisitions, creating offer letters, onboarding, background checks, I-9s, etc.)
What else we look for (Preferred):
Experience with interacting and supporting all levels of management
Experience managing HR system data
Experience with Accurate, Equifax, LeanKit, Olivia
Strong I-9 knowledge
Understanding of HR compliance
Able to pick up and adapt to new technologies easily
Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
Experience with Microsoft tools and applications required
Good knowledge and understanding of HR Solutions.
Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset
Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing
Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries
Ability to interact with all levels of employees to resolve difficult issues
Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees
Attention to detail and high work standards in support of accurate delivery
General understanding of employment legislation and compliance for the relevant jurisdiction
Excellent verbal and written communication skills
Solid analytical and problem-solving skills required
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.COVID Vaccination RequirementEdwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.