Problem Support Manager

Problem Support Manager  Responsible for managing the lifecycle of all network infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors. Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis. Responsible for communicating with the Clients Problem Manager and other GSs for all problems.Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.Responsible for the effective implementation of the Clients Problem Management process and for ensuring that problems are managed and reported in accordance with the Clients Problem Management process. Responsible for ensuring that all problems are properly resolved and closed. Responsible for providing recommendations to the Clients Problem Manager for the on-going improvement of the Problem Management Process.